Quick Tips

Actionable Employer-Focused Workers' Compensation Advice Since 2004

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Seven Ways to Deal With Declining Claim Service

The state of our Workers’ Comp claims industry is poor and not getting better. This month we continue elaborations started in our May, June and July editions. Stated simply, the deck is stacked in favor of chaos. Mid-to-small employers suffer…Read More

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Survey Says: 64% Frustration Rate!

You might recall last April I surveyed this newsletter subscriber list with a simple claims-customer-service question as follows: Over the past 12 months have you been frustrated in attempts to focus your claims provider on strategy and a plan of…Read More

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Is Your WC Program Perpetuating A Failure?

Sometimes employers with the best intentions and deliberate considerations in setting up their Workers’ Compensation claim programs are subject to, and can be partially responsible for, institutionalized failure. No employer is named herein, but trust me that these four examples…Read More

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Managing Claim Service Failure

My vantage point has witnessed a nagging decades-long quality decline in WC claim service. Today sees a “new normal” of low expectation on the part of employers. What used to be infrequent adjuster mistakes with adequate apology and supervisor interest…Read More

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Pay to Quit: Amazon Perfects Ultimate Loss Control

This month’s edition is more food for thought than actual “tip”. Amazon recently announced a program that offers thousands of dollars to employees who would choose to resign. The offer is increased at annual anniversaries. Amazon CEO Jeff Bezos was…Read More

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Ten Ways To Discourage A Malingering Addict

I believe that claims-system-abusers are addicts in the same manner and severity as alcohol and drug abusers, chronic gamblers, and others with serious problems. This is not a joke, not intended to make light of the seriousness of addiction and…Read More

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Medical For Life

Workers’ compensation cases with open lifetime medical treatment require a strict management plan. “Lifetime medical” can be a jurisdictional imposition or a self-imposed claimant prerogative to avoid medical settlement and continue treatment. An emerging option is the employer-imposed refusal to…Read More